FAQ
How long will it take for my order to arrive?
Once your payment is confirmed, orders typically take 48-72 hours to process. After processing, delivery times are as follows:
USA: 7-12 business days
International: 6-10 business days
For more details, please visit our Shipping Policy page.
Do you charge for shipping or add any extra fees?
No and no! The price you see is the final price — we offer free tracked shipping worldwide for orders over $50 USD and never include hidden fees.
Do you offer expedited shipping?
Yes! All of our orders are sent with USPS Standard Shipping as the default option; you can choose to upgrade to USPS Priority Shipping for a small additional fee.
How can I track my order?
Once your order is processed and shipped, you'll receive a confirmation email with your tracking details so you can follow its progress. You can track your order anytime on our Track Order page using your order number and email address or phone number, or by entering your tracking number.
If you're unable to track your order, simply email us at support@leyaura.com with your order number, and we’ll get back to you promptly with an update.
Can I change or cancel my order?
Yes — if you contact us within 12 hours of placing your order, we can make changes or cancel it at no extra cost.
Once your order has been shipped, changes or cancellations may incur a fee.
Where do you ship from?
Orders are shipped directly from our trusted global suppliers to your nearest local fulfillment center (e.g., USPS), and then delivered straight to your door.
How does Leyaura find such unique products?
Our team actively researches and curates undiscovered, high-quality products from around the world. We work directly with manufacturers to offer items that aren’t typically found in retail stores, giving you access to exclusive finds before they hit the mainstream.
What is the quality of your products?
We partner with top-tier manufacturers to ensure our products meet high standards of quality. In the rare event that you receive a faulty item, we’ll happily replace it at no cost to you. Your satisfaction is our guarantee.
How do I contact Leyaura?
You can reach us anytime via our Contact Us page or by emailing support@leyaura.com. Our customer support team is available 24/7 and will respond within 24 hours.
Is my personal and payment information secure?
Absolutely. We take privacy and security very seriously. Your data is never shared, and your payment information is protected using AES-256 encryption through our payment processors. For more details, visit our Privacy Policy.